Legal
Refund Policy
Plans are monthly and you can cancel at any time. This page says what that means for money already paid.
Cancelling
Cancel a paid plan in Stripe's customer portal, which the workspace's Billing tab opens. The plan stays active until the end of the period you have paid for, and then the workspace goes back to Free: container apps stop, and everything else keeps running within Free's limits. There is no further monthly charge; requests past the allowance in the final period are billed on that period's invoice, up to the last hour we were able to report. There is no notice period and no cancellation fee. Nothing is deleted, except that audit events older than Free's retention are deleted 30 days after the change; export first.
Partial and unused periods
We don't refund the rest of a period when you cancel part-way through, a month you didn't use, or a workspace you forgot to cancel. The plan was available to you for that period, and the price reflects that it's cheap to start and cheap to stop. If you're not sure you'll use a plan, start on Free: it has no time limit.
A downgrade from Business to Team, made on the Billing tab, applies at your renewal for the same reason: you keep Business until the end of the paid period, the renewal invoice is at the new price, and you can undo the downgrade any time before then.
Deleting a workspace on a paid plan cancels its subscription immediately, with no refund for the rest of the period. There is no further monthly charge; requests past the allowance in the final period are billed on that period's invoice, which Stripe makes as a draft as soon as the workspace is deleted and issues about an hour later. The confirmation dialog says so before you confirm. We report every hour we can before the subscription is cancelled, so that invoice carries the workspace's requests up to the last hour we were able to report.
Upgrading
An upgrade takes effect as soon as it is paid for. Stripe charges the difference for the rest of the current period now, pro rata, and the full new price from the next renewal. If the card is declined or your bank asks you to confirm the payment, the upgrade waits on that invoice for up to 23 hours and nothing changes until it is paid. The new plan's request allowance starts from the moment the upgrade takes effect, and the requests served before it are billed at the old plan's price.
Tax
Prices exclude tax. VAT, GST or sales tax is added at checkout where it applies, and a refund includes the tax charged on the amount refunded. Enter your VAT, GST or tax ID at checkout for reverse charge.
Our mistakes
If we charged you wrongly (twice for one period, or for time after a plan ended or a workspace was deleted), we refund the charge in full as soon as we see it. Tell support@jiayang.cloud with the invoice number, which is on the invoice in Stripe's portal; the workspace owner should write.
If the platform was unavailable for a substantial part of a month because of a fault on our side, write to us. Free and Team have no availability commitment, but we will look at what happened and may credit the month at our discretion. Business workspaces with a written availability agreement get the credits it specifies.
Where the law gives you more
If you are a consumer in a place whose law gives you a right to cancel and be refunded that cannot be excluded (for example a 14-day withdrawal right in the European Union or the United Kingdom), you have it, and we honour it. In that case, write to us within the period the law gives you and we refund the payment, less a proportionate amount for the part of the period during which you used the paid plan, as that law allows.
How a refund is paid
Refunds go back to the payment method that was charged, through Stripe, usually within 5 to 10 business days depending on your bank. We can't refund to a different card or account.
Disputes and chargebacks
If something on an invoice looks wrong, write to us before disputing it with your card issuer: we answer within two business days and a mistake on our side is refunded without argument. A chargeback suspends the workspace as soon as the dispute is opened: its apps stop answering, the credentials it holds are not used, and nothing new can be deployed or changed in it, until the dispute is resolved. The dashboard, the Billing tab and the workspace export stay open throughout, so you can sort out the payment, and the workspace can still be deleted. If the dispute is decided in our favour the suspension is lifted; otherwise the workspace stays suspended under section 9 of the Terms.